CertificationsCompTIA A+ Core 2 220-1202Labs
CompTIA A+ Core 2 220-1202 hands-on labs
Windows desktop and help desk queue: account lockouts, password resets, updates, and the documentation that closes the ticket.
69 labs you run in the browser: 30 guided, 30 assisted, 7 challenge, 2 capstone. About 13 hours of authored lab time. 1 opens to any signed-in account without a lab grant, and 1 with no account at all.
69
labs
30
guided
steps in order
9
goal only
challenge and capstone
1
free tasters
signed-in, no grant
What you practise
Exam facts and study plan- Windows desktop· you click65 labs
- Hardware bench and firmware panels· you click2 labs
- Linux bash console· you type1 labs
- Risk register and control sheets· you click1 labs
Every lab in this set
Title, scenario summary, skills and tool. The steps and the write-up stay in the app.
Close a failed feature update with the error code
ProGuided · Quick · 5 min · Windows desktop
The design laptop failed the same feature update three mornings in a row with error 0x80070070. You cleared the update cache, freed 18 GB on the system volume…
feature updateerror codesticket documentation
Copy a twenty gigabyte take onto a flash drive
ProGuided · Quick · 5 min · Windows desktop
A videographer needs to hand a twenty gigabyte take to an editor who works on a Mac. The delivery stick is sixty four gigabytes and formatted with an old standard…
file systemsexFATFAT32 file size limit
Give a new starter the shared cloud folder
ProGuided · Quick · 5 min · Windows desktop
Mina Petrov started on Monday and can sign in to the cloud suite, but the shared design folder never appears in her file browser. Her account has no product license on it…
license assignmentfolder synccloud storage
Keep a mapped drive connected every morning
ProGuided · Quick · 5 min · Windows desktop
Sofia Marchetti maps the project share to a drive letter every morning because it disappears overnight. She saved the password when the machine was set up…
mapped drivestored credentialsdomain resources
Record a remote session and its consent
ProGuided · Quick · 5 min · Windows desktop
A user at the north branch could not open the shared finance drive. She agreed to a remote session, you joined her desktop, remapped the drive, and opened a test file to confirm…
remote accessuser consentticket documentation
Restore a trackpad after a feature update
ProGuided · Quick · 5 min · Windows desktop
Willa Trent installed the newest feature update on Friday and her laptop trackpad went dead. The pointing stick still works, the touchscreen still works…
feature updatethird-party driversdevice support
Stop a kiosk keeping the last customer signed in
ProGuided · Quick · 5 min · Windows desktop
The self service kiosk in the lobby is meant to run one form and nothing else. Yesterday a customer walked up to it and found the previous person's session still open…
automatic sign-inscreen lockkiosk settingswork notes
Stop a travel laptop from running inside a bag
ProGuided · Quick · 5 min · Windows desktop
A sales laptop comes back from a two day trip with a flat battery and a chassis hot enough to notice through the sleeve. The user closed the lid both nights…
Power Optionslid close actionhibernate
Unblock parcel scanning in a delivery app
ProGuided · Quick · 5 min · Windows desktop
A driver cannot scan parcels this morning. The delivery app opens, the scan screen stays black, and the message says the camera is unavailable…
app permissionsmobile cameraapp updateswork notes
Approve a rename script before it touches the scans
ProGuided · Quick · 6 min · Windows desktop
The accounts team has three hundred scanned invoices named with whatever the scanner chose. They want every file renamed to the invoice date and number before the audit…
scriptingchange approvaltest copieswork notes
Get a delivery app updated before the morning route
ProGuided · Quick · 6 min · Windows desktop
A delivery driver's phone is ninety eight percent full and the store keeps refusing the app update with a generic error. His route leaves at six…
application update failurestorage spaceoffline data
Unlock an account and force a new password
ProGuided · Quick · 6 min · Windows desktop
Priya Raman mistyped her password five times while typing one handed and the account locked. She is on the phone, her shift starts in ten minutes, and the ticket is open against her name…
account lockoutpassword resetfailed sign-in attempts
Handle a user who read a sign-in code to a caller
ProGuided · Quick · 7 min · Windows desktop
A payroll administrator took a call from somebody who said he was from the IT service desk and needed to clear a mailbox error. He read her a six digit code…
vishingimpersonationone time codeout of band verification
Format a USB stick that Windows and Mac can both use
ProGuided · Quick · 10 min · Windows desktop
HD-5223 is from Lena Fischer in Marketing. She needs to move an 8 GB video file between her Windows PC and a designer's Mac, but the 64 GB USB stick stops every copy at the same point…
file systemsexFATFAT32 file-size limitDisk Management
Map the Marketing share as M:
ProGuided · Quick · 10 min · Windows desktop
HD-5209 from Lena Fischer in Marketing: put the Marketing share on her workstation as M: and make it reconnect after sign-in…
mapped driveUNC pathpersistent connection
Bring a new data drive online as D:
ProGuided · Quick · 12 min · Windows desktop
Ticket HD-5201 from Lena Fischer, Marketing: IT fitted a 1 TB SSD in her PC yesterday but it is not in File Explorer…
Disk Managementpartition styleNTFS volumediskpart
Encrypt a sales laptop and record its recovery key
ProGuided · Quick · 12 min · Windows desktop
Ticket HD-5205 from Priya Raman, Sales: policy says her laptop has to be encrypted before she travels to the trade show on Friday. Check the drive…
BitLockerTPMrecovery passwordwork notes
Get back yesterday's copy of an overwritten spreadsheet
ProGuided · Quick · 12 min · Windows desktop
HD-5210 from Marcus Lee in Finance: "I saved over Budget-Q3.xlsx this morning with the wrong numbers. Can you get back yesterday evening's version?" Restore the 17:00 copy beside the…
Previous Versionsshadow copiesrestore as a copydata protection
Get the Linux visitor kiosk opening its menu and PDFs again
ProGuided · Quick · 12 min · Linux bash console
Ticket HD-5207 from Dana Whitfield, Front Desk: the visitor kiosk shows Permission denied when she clicks Start Visitor Menu, and the welcome PDF will not open since the weekend clean-up…
file permissionsexecute bitapt packages
Give a new starter a standard account and remove an old admin
ProGuided · Quick · 12 min · Windows desktop
Ticket HD-5202 from Grace Owusu, Office Manager: Tomas Silva starts Monday on the design PC HL-DES-003. He needs his own account, not the shared design login…
least privilegestandard userlocal groupsleaver accounts
Verify the caller, then wipe a stolen work phone
ProGuided · Quick · 12 min · Hardware bench and firmware panels
Sam Ortiz in Field Sales calls from a colleague's phone. His work phone was stolen from his car about twenty minutes ago and contains client contacts and work email…
mobile device managementdevice encryptionidentity verificationremote wipe
Wipe a data drive before PCs are donated
ProGuided · Quick · 12 min · Windows desktop
Ticket HD-5206 from Grace Owusu: old PCs are going to Riverside School. Their second drives held client files. Wipe the data drive in HL-OLD-031 so nothing can be recovered…
disk identificationdata sanitizationDiskPartdisposal records
Find why payroll shows a certificate warning
ProGuided · Quick · 14 min · Windows desktop
HD-5222 from Marcus Lee in Finance: payroll is the only site he can reach that shows a privacy warning, and his colleagues can open it. A battery replacement left HL-FIN-007 at March 2…
certificate validitysystem clocktime synchronizationbrowser warnings
Apply the lockout and screen-lock policy and prove it arrived
ProGuided · Quick · 15 min · Windows desktop
Ticket HD-5203 from Dana Okoye, Systems Administrator: audit finding, idle PCs never lock and accounts never lock out. In the Workstation Baseline policy…
account lockoutscreen lockGroup Policypolicy refresh
Give Finance edit rights and auditors read-only on a folder
ProGuided · Quick · 15 min · Windows desktop
Ticket HD-5204 from Marcus Lee, Finance: the new folder D:\Finance\Budget2027 needs Finance staff to edit files and the external auditors group to read them only…
NTFS permissionsinheritanceleast privilegeEffective Access
Handle an urgent executive password reset call
ProGuided · Quick · 15 min · Windows desktop
HD-5220 is marked P1. The caller says she is Helen Park, the CFO, and demands a password reset and an MFA move before a deal closes in five minutes…
vishingimpersonationidentity verificationevidence-based escalation
Fix a user's default printer over Quick Assist
ProGuided · In-depth · 20 min · Windows desktop
Ticket HD-5208 from Priya Raman, Sales: everything prints to the old Reception Laser. She wants Floor 2 Laser as her default, but it keeps switching back…
identity verificationremote support consentdefault printersQuick Assist
Lock down the Northside branch router
ProGuided · In-depth · 25 min · Windows desktop
HD-5221 from Grace Owusu: "The new router at the Northside branch is still on factory settings. Please lock it down before the staff arrive Monday…
router management securityfirmware updatesWPA3guest isolation
Prepare a laptop for a new starter
ProGuided · In-depth · 28 min · Windows desktop
Ticket HD-5230 from Grace Owusu: prepare HL-SALES-031 for Ana Lima before her Monday start. Give her a standard account that requires a password change…
local account setupBitLockerWindows Updatefirewall profiles
Clean Lena's hijacked PC
ProGuided · In-depth · 30 min · Windows desktop
HD-5231 (P2) from Lena Fischer, Finance: pop-ups appear on every page, her browser start page changed to a strange search site…
malware removalnetwork isolationoffline Defender definitionspersistence
Let an accounting app reach its database again
ProAssisted · Quick · 5 min · Windows desktop
The accounts payable machine has run the same ledger client for two years. Since a profile change on Monday the client opens, then fails when it tries to reach the database…
endpoint firewallallow rulesapplication accesswork notes
Restart backups on a Mac that stopped copying
ProAssisted · Quick · 5 min · Windows desktop
A contractor's MacBook has been telling her for three weeks that the last backup is old. The external disk is connected and mounts fine…
macOS backupsexternal disksbackup retentionwork notes
Retire a shared sign-in taped to a monitor
ProAssisted · Quick · 5 min · Windows desktop
The reception desk has used one sign-in for years, and this morning a visitor photographed the sticky note holding its password…
shared accountspassword resetaccountabilitywork notes
Settle a request to spread one license over three desks
ProAssisted · Quick · 5 min · Windows desktop
The drafting team bought one seat of a schematic tool last quarter and now wants it on three shared workstations so anyone can open a drawing. The receipt names one person and one device…
software licensingnamed userasset recordswork notes
Write a work note a peer can use
ProAssisted · Quick · 5 min · Windows desktop
A docking station at desk 14 keeps waking the monitor with a black image. The label on the dock reads AST-2214. You swapped the video cable and the display came back…
asset tagsprogress notesticket documentation
Clean up an app from outside the store
ProAssisted · Quick · 6 min · Windows desktop
Kenji Watanabe sideloaded a free version of a paid game from a link in a message thread. His home screen now shows advertising panels that he cannot remove…
unofficial app storeunknown sourcesmanagement profile
Close the gap at a door that reads one shared badge
ProAssisted · Quick · 6 min · Windows desktop
An audit of the server room door found one badge used forty one times a day and six people who say it is theirs. The badge reader logs every entry…
badge readeraccess control vestibuleleast privilege
Explain why new laptops cannot join the domain
ProAssisted · Quick · 6 min · Windows desktop
A branch office bought eight laptops on the cheapest edition to save money. The build team cannot join them to the domain…
Windows editionsdomain joinBitLocker feature gate
Find out why a wired desktop has no internet
ProAssisted · Quick · 6 min · Windows desktop
The reception desk machine lost its network at lunchtime. The cable is seated, the port light is on, and the browser says there is no route…
ipconfigAPIPA addressDHCP
Get a Linux workstation past the sign-in loop
ProAssisted · Quick · 6 min · Windows desktop
The mapping workstation takes a password, shows the desktop for a second, then drops back to the sign-in screen. It started after last week's updates…
Linux home directorydisk spacelog fileswork notes
Hand over a wireless sign-in failure
ProAssisted · Quick · 6 min · Windows desktop
Staff laptops stopped joining the work wireless this morning and the guest network still works. The sign-in prompt appears and then fails…
RADIUScertificate802.1X authentication
Stop guests from reaching the till
ProAssisted · Quick · 6 min · Windows desktop
The cafe bought a router and put guests on the same wireless as the till terminal. A customer worked it out and showed the owner the payment screen on his phone…
guest networkclient isolationrouter hardening
Contain a ticket that was pasted into a public chatbot
ProAssisted · Quick · 7 min · Windows desktop
A colleague could not get a printer driver to install, pasted the whole ticket with the customer name, address, and phone number into a public chatbot, and followed the answer…
public AI toolshallucinationappropriate use policyredaction
Prepare a contractor Mac for a client site
ProAssisted · Quick · 7 min · Windows desktop
A design contractor takes her own MacBook to a client site on Thursday with three years of brand work on the internal disk…
FileVaultTime MachinemacOS best practices
Record a malware cleanup in the right order
ProAssisted · Quick · 7 min · Windows desktop
Every search on the reception desktop opens an advertising page. You removed the toolbar extension, quarantined the installer that dropped it, refreshed the definitions…
malware removal orderquarantineverification scan
Work a lockout ticket the way a help desk does
Open without an accountAssisted · Quick · 8 min · Windows desktop
Priya Raman in Sales cannot sign in. Her ticket, HD-5101, says her account is locked and she has a customer call in a few minutes. She is on the chat now…
account lockoutidentity verificationticket documentationleast privilege
Escalate a blocked domain join
ProAssisted · Quick · 12 min · Windows desktop
HD-5224 from Grace Owusu: the new receptionist laptop cannot join harborline.example because its Domain option is greyed out. The network and DNS are working…
Windows editionsActive Directory domain joinevidence-based escalation
Get printing working after the spooler was turned off
ProAssisted · Quick · 12 min · Windows desktop
Marcus Lee in Finance cannot print. Word says the print spooler is not running, and the rest of Finance prints to the same printer fine…
print spoolerservice startup typeEvent Viewer
Clear the Windows 11 upgrade block in firmware
ProAssisted · Quick · 14 min · Hardware bench and firmware panels
Grace Owusu's two-year-old office PC fails the Windows 11 compatibility check. The result says TPM 2.0 and Secure Boot are required…
UEFISecure BootTPM 2.0firmware settings
Find why a PC has no network after a speed-up tool
ProAssisted · Quick · 14 min · Windows desktop
Jonas Weber in Operations lost his network yesterday after running a free speed-up tool. His PC says No internet and the shared drive will not open. Everyone else is fine…
APIPADHCP Client serviceipconfig
Fix a laptop that still goes to the old intranet server
ProAssisted · Quick · 14 min · Windows desktop
Priya Raman in Sales cannot open the intranet on her laptop. The page says it cannot be reached, but it works on her colleague's PC. The intranet moved to a new server yesterday…
DNS cachenslookupipconfig /flushdns
Speed up a PC that takes minutes to become usable
ProAssisted · Quick · 14 min · Windows desktop
Grace Owusu in Administration says her PC takes about ten minutes after sign-in before she can work, and the fan roars. She only uses the office apps, HL Chat and the scanner tool…
startup appsstartup impactTask Manager
Repair Windows system files when sfc cannot
ProAssisted · Quick · 15 min · Windows desktop
Jonas Weber in Operations says Settings and the Start menu crash at random since an update failed last week. Work the ticket at his desk: check the system files…
sfcDISMcomponent store
Stop a PC restarting after a graphics driver update
ProAssisted · Quick · 15 min · Windows desktop
Lena Fischer in Marketing says her PC restarted by itself three times since yesterday's updates, always when she opens the video editor…
unexpected restartsEvent ID 41driver rollback
Run an approved PowerShell script without weakening the whole machine
ProAssisted · In-depth · 20 min · Windows desktop
HD-5225 from Dana Okoye: Change CHG-0388 approved Rename-Scans.ps1 on HL-SCAN-01. The script was copied from the file server and should rename twelve scanner files in D:\Scans to date-first…
inspect a PowerShell script before running itProcess execution-policy scopeMark-of-the-Webunblock a reviewed file
Raise the change request for a driver rollout
ProAssisted · In-depth · 25 min · Risk register and control sheets
Ticket HD-5232 from Dana Okoye asks the service desk to take the display driver fix from HD-5214 to all 40 Design and Marketing PCs. The change board meets Thursday…
change controlriskpilot testingbackout plan
Work a short shift, a printer ticket by remote support, then a lockout
ProAssisted · In-depth · 25 min · Windows desktop
It is Monday morning on the help desk. Marcus Lee in Finance says the Floor 2 printer shows Offline and his quarterly report has been stuck in the queue for ten minutes…
remote supportidentity verificationprinter queuework notes
Keep a community radio desk running through pledge week
ProAssisted · In-depth · 30 min · Windows desktop
Riverside Community Radio runs three studios and one shared service desk for five paid staff and sixty volunteers. Pledge week opens tonight…
account lockoutforced password changework noteescalation level
Clear a browser hijack and prove the user files are safe first
ProAssisted · In-depth · 32 min · Windows desktop
A small accountancy firm calls on Monday morning. One bookkeeper clicked a pop-up about a missing invoice and now every click opens a search page…
malware removal stepsquarantinebrowser hijackunwanted remote tool
Work a clinic records queue and keep every change on paper
ProAssisted · In-depth · 32 min · Windows desktop
A physiotherapy clinic shares one small service desk with its sister practice. On Monday the locum cannot sign in from the treatment room…
account lockoutpassword resetasset tagwarranty
Handle a donated laptop with a BIOS password
ProChallenge · Quick · 6 min · Windows desktop
Four laptops were donated to the training room. Three joined the asset list without trouble. The fourth stops at a firmware password prompt before it reads any drive…
firmware passwordsasset intakeescalationwork notes
Bring a Linux share back after a reboot
ProChallenge · Quick · 7 min · Windows desktop
Tobias Kern works on a Linux desktop and his shared scratch volume is there until the machine restarts, then it is gone. He mounts it by hand every morning…
fstabmountLinux client
Deal with a supplier portal that fails the name check
ProChallenge · Quick · 7 min · Windows desktop
A buyer clicked through a certificate warning to reach what she thought was the supplier portal, typed her work credentials…
certificate warninglookalike domainsecure connections
Explain why a CAD install redraws like a slideshow
ProChallenge · Quick · 7 min · Windows desktop
A new starter in product design has a workstation with thirty two gigabytes of memory, a recent six core processor, and a fast drive…
application requirementsdedicated graphicsVRAM
Recover an account after a SIM swap
ProChallenge · Quick · 7 min · Windows desktop
A warehouse manager lost phone signal at lunchtime and then received a message saying the number had moved to a new SIM. Her sign-in codes stopped arriving, she kept retrying…
SIM swapaccount lockoutone time codeswork notes
Retire two drives that held payroll data
ProChallenge · Quick · 7 min · Windows desktop
Two failed laptop drives in the payroll pool are going to a recycler next week. Both held salary spreadsheets and both still spin up…
data destructionmedia sanitisationdisposal records
Prove a failed backup is worth having
ProChallenge · Quick · 8 min · Windows desktop
The finance workstation has skipped three Friday backups. The external drive in the drawer is full and the job has been failing quietly since the end of last month…
full backuprestore testbackup rotation
Clear the morning access queue without skipping approval
ProCapstone · In-depth · 34 min · Windows desktop
Two accounts in accounts payable locked within ten minutes of each other, a finance clerk wants a billing share right now, and a new starter needs a laptop…
account lockoutpassword resetticket documentationchange approval
Work the morning Windows help desk queue
ProCapstone · In-depth · 45 min · Windows desktop
It is 09:00 on a busy Monday. The CFO is locked out before a 09:30 board meeting. Reception has no network after a cleanup utility disabled DHCP Client…
ticket triagecallback verificationDHCPWindows services
Where to go next
Every certification with labs220-1202 lab questions
There are 69 labs: 30 guided, 30 assisted, 7 challenge, 2 capstone. Together they carry about 13 hours of authored lab time, and 1 free taster lab.
Practise 220-1202 the way the exam asks
Open a guided lab first, then work the challenge set with the hints off. Every lab links back to the lesson it tests.
Free tier, no card. Pro starts with a 7-day trial; a card is required and you can cancel before day 7.